Check out time is strictly 10am daily.
Check in time is between 3pm and 9pm from Monday to Saturday and between 3pm and 5pm on Sunday.
You or your guest must produce a confirmation letter in hardcopy or digital form at the time of check-in. The resort reserves the right to allocate a different unit, of the same size, to that indicated on the confirmation letter.
It is a requirement that all guests provide proof of identification in order to receive room keys. Guests may use a valid ID, driver's licence or passport as proof of identification. Guests who booked and paid for their accommodation using a credit card will need to present the same card at check-in. A security fee of R1000 will be taken as a pre-authorisation upon arrival. The resort will require a copy of the confirmation letter in order to process your check-in.
If the reservation is cancelled within 0-21 days from occupation date, there will be a cancellation fee equal to 100% of the reservation value. Reservations cancelled 22 days or more from occupation date will receive a full refund.
Please respect your fellow guests' enjoyment by ensuring that there is no noise or disturbance at any time, but especially after 10pm. The playing of loud music at any time is not acceptable. The failure to adhere to this will result in the request to please vacate the unit and resort.
You will be asked to sign an indemnity on check-in. Only a person aged 18 years or older may sign the Guest Registration Card on check-in and must remain in occupation for the entire period. Failure to adhere to this condition can result in the remaining occupants, if under the age of 18 years, being requested to vacate the room. The Resort accepts no liability whatsoever for any injury, death, loss, damage, expense, or accident arising from an act of God, nature, riot, theft, or government interrupted municipal, water or electricity supply services. The Resort endeavours to follow planned refurbishment schedules whenever possible but cannot guarantee that all advertised facilities will be available during your stay.
You will personally be liable for any breakages to the building and contents of the unit whilst you and/or your guests are in occupation.
Smoking in units, on patios, or any of the other buildings on the resort premises is not allowed by law. Should Management, at their discretion, find that you and/or your party has violated this policy, you will be liable to pay a fine.
Pets are not allowed at the resort, except for certified support animals. Failing to adhere to this may lead to a penalty fee and a request to remove the pet(s) from the resort.
Renting out a unit prior to getting approval from management is not allowed. You may not "split" the booking period amongst guests that are not indicated on the official confirmation letter. If management, at their discretion, finds that you've not abided by these requirements, you and/or your party may not occupy the unit, or will be asked to vacate the unit, and a penalty fee will be charged to you.